FAQ Template | CodyHouse
  • Account

  • How do I create a new accout?
    1. Go to this page to create a new account /my-account
    2. Enter the requested information.  (Fields with asterisks are required.)
    3. Click the gray button at the bottom of the form labeled “Create Account.”
    4. If everything goes correctly, you should arrive at a confirmation page and a confirmation email will be sent to your email to activate your account.
    5. Go to your email inbox (the email you used to register), and click on the link in the email from SelectGP.com to activate your account with your email.
    6. You have successfully created a new account!
  • How do I change my account information?
  • How do I create a new accout?
    1. Login to the website with your username and password
    2. You can change your profile, including your name, title, email, phone, fax, login name, address, password here: Click here
  • Is your website secure?

    BravoPrinting.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to protect against the loss, misuse, and unauthorized access of your personal information under our control because the security of your personal information is a high priority for us. The BravoPrinting.com website uses encryption technology, such as Secure Socket Layer (SSL) technology, to protect sensitive information (like credit card information). SSL technology represents the highest level of security available on the Internet, automatically encrypting information traveling over the Internet, verifying the identity of the transacting servers through certificates and digital signatures, and confirming that the integrity of the message content is maintained throughout its transmission. BravoPrinting.com cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

  • Do you share or sell my contact information?

    Without your permission, we will NOT give, sell or otherwise distribute or disclose your personal information collected through this site to third parties outside of BravoPrinting.com,  Bravo Printing. and its subsidiaries, unless it is necessary in situations such as: it is required by law, to fulfill your service requests, to protect ourselves from liability, and in connection with a merger, acquisition, or liquidation of the company.  In some cases, we may use third-party suppliers to collect, use, or manage the data information in order to improve the accuracy of our customer database and better our understanding of our customers.  For more details, please read our Privacy Policy.

  • Prices

  • Where can I find the prices?

    For standard products, papers, and sizes, you can get instant quotes:

    1. Click the print product you would like pricing for (on the left side of the website under “Products”). (in the Pink Banner)
    2. There is an instant price calculator on the right side of the product page. Choose details like paper, size, quantity, and other options from the dropdown menus of each print product.
    3. You will see the quote, or price, for those specific details at the bottom of the calculator.
    4. To request a custom quote, please fill out our Custom Quote Request Form, and a representative will contact you shortly.
  • Do you offer any promotions, discounts, or bargains?

    Yes, we do!  To see our online specials, check out our web banners and the promotion codes on the bottom of our homepage page

  • Do you match prices?

    Because all of our customers are valuable to us, we are willing to match prices as much as we can.  To match prices for you, we require that you email or fax over an estimate or invoice from the competitor with the specifications of the product (for example:  paper, size, color ink, quantity) and the price.

  • What if I have a custom order? Can I get a quote for that?

    Of course, you can!  At BravoPrinting.com, we are known for our personalized customer service and make extra efforts to accommodate custom orders and individual needs.  To request a custom quote, please fill out our Custom Quote Request Form, and a representative will contact you shortly.

  • Placing Order

  • Do I have to create an account in order to place an order?

    No, you have the option of checking out as a guest. However, we do recommend creating an account so that you can save your order history, especially if you will want to reorder with the same type of paper and specifications in the future.

  • Once my order is placed, does that mean you’ll run the job?

    Yes. Once the order is placed (meaning you provided the payment information and received a confirmation email), then we will run the job in the order of when it was received

    When you place the order, you have already pre-selected the turnaround time in the dropdown menu of "Ready to Ship/Pickup in." The turnaround time starts once we receive the order, the payment, and a print-ready file. Files that do not meet our file requirements may cause delays in the turnaround time.

  • How do I know if my order has been placed?

    If your order has been placed and processed, then a confirmation email with an order number will be sent to the email listed on your account.

  • If I were to reorder, would I have to upload my files again?

    To reorder the same job with the exact or almost exact specifications or details as a previous job:

    1. Login to your account. by inputting your username or email address and password
    2. View your order history.
    3. Click the ">" symbol (left side of the order number) or "View Details" (right side of the order number) of the order that you'd like to reorder.

      A. If you'd like to reorder an entire order, click the "reorder link" next to the order number.

      If you'd like to reorder a job within the order, click the click the "reorder" link on the left of the job you'd like to reorder.

    4. You will arrive at the checkout page. If there are any changes such as quantity, size, paper or any changes on the file, you can click the "Edit" link next to the job. If there are ANY changes on the file, then you must upload the file(s) again in the "File Upload" section right under the instant price.
  • How do I upload or send my files as samples for a price quote?

    Click “Upload Files” (5th tab from the left on top of the homepage) and fill out the form and upload your files.

  • How do I upload or send my files for print?

    You can upload your files in one of two ways:

    A. If you have your file before you place the order: In the "Check Out" section, on the right side below the "Additional Information", there is a section for "File Upload," and you can select the file for print after you "Add to Cart" and place your order.

    B. If you have your file ready after you place your order: Click “Upload Files” (2nd tab on Help Center on the bottom of the footer) and fill out the form and upload your files.

  • Printing Options

  • Can you print jobs that are different from the standard products and options that you offer?

    Yes, we can.  Please contact us at  (714) 547-6630, and we can assist you with any custom orders and help you place your order.  To get the quote for your custom order, please fill out our Custom Quote Request Form and one of our representatives will be happy to help and get back to you as soon as possible.

  • What does the number in “___lb. paper” or “___# paper” (for example: 100lb gloss book or 100# gloss book) mean?

    That number is the basis weight or ream weight. It is the weight in pounds of a ream (500 sheets of a basic size) of that specific paper.  Papers with the same basis weight may not look or feel similar because the basic size varies across different paper types (bond, ledger, writing, uncoated book and text, coated book, cover, bristol, etc.).  For example, 100lb gloss book looks and feels much lighter than 100lb gloss cover because the basic sheet size for coated book is 25” x 38,” but the sheet size for cover stock is 20” x 26.”/p>

  • What is the difference between coated and uncoated paper?

    Uncoated stock is a rough porous type of paper. It is normally used in newspapers and tends to be less expensive. Coated stock has a smooth glossy finish. Printing on this type of paper will sharpen your text and graphic layouts. Coated stock, however, can be a bit more expensive.

  • What is the difference between book paper and text paper?

    Book and text paper are different names for the same thing.  They refer to thinner pages like inside pages of a book.

  • What is the difference between cover paper and body paper?

    Cover stock is thicker than body/text paper.  Body paper is thinner than cover paper.  For example, cover stock is often used for the cover of a booklet and body paper is used for the inside pages

  • What is cover stock/paper?

    Cover stock refers to heavier paper that is often used as postcards, folders, and covers of catalogs or booklets.  Cover stock can come in a “coated” type, with a smooth, glossy surface, and “uncoated” type, which has a rougher, more textured surface

  • Can I write or print on UV gloss coating?

    No, you cannot write or print on UV gloss coating. If you'd like to write on your printed piece, we also offer matte or aqueous coating as well as uncoated print products

  • What are the different types of coating or finishes you offer?

    UV Coating, AQ Coating, etc

    UV Gloss is shiny clear coating that resembles a lamination and protects cards from scratches. It also enhances the density of colors to give photographs a rich look. However, you cannot write on UV gloss coating

    AQ gloss coating which protects the surface from dirt, smudges, fingerprints and scratch

    Matte is a AQ coating that allows people to write on both sides of the card. It gives a non-glossy, glare-free, flat look and looks great with images of texture. However, it also makes colors look more muted and is more prone to scratches, especially with dark colors

    Spot UV is a high-gloss coating (same as UV Gloss) printed only on specified areas. It can be used to highlight important text and logos with a shiny sheen as well as create a subtle artistic effect or watermarks when used on background objects

    Silk lamination makes paper more flexible and soft to the touch, providing a silky feel and texture that stands out from other paper-printed card stocks. It is also tear and water resistant and shows off vibrant colors

    Foil is a thin metal film imprinted on small areas of the paper to create a metallic, reflective surface. It looks great on logos and text to create a unique, elegant effect that is certain to impress. However, foil areas can flake or peel and are subject to 1/16" shifting

    If you’d like something not listed above, please contact us

  • How does syncing work?

    Scoring is creasing a paper stock so that it can be folded.  Thicker and heavier types of paper like any cover stock must be scored first in order to be folded.  Thinner and lighter types of paper like bond or text paper can be folded without being scored

  • What are the different types of folds available?

    Our standard folds in order from left to right are:

    a) Half Fold or Single Fold

    b) Z-Fold

    c) C-Fold or Letter Fold

    d) Double or Parallel Fold.

    For any fold not listed above, please call in at  (714) 547-6630 and email a picture or bring a sample into the store to get accurate pricing.

  • File Preparation & Design

  • How do I know if my files are formatted correctly? How do I prepare a print-ready file?

    Because of our commitment to printing high-quality products for you, we have created a set of guidelines for you to follow to setup your file, so that we can print your file with the best results

  • Can you design my orders?

    Definitely! We have professional graphic designers working for you. You can find out more on our graphic design page

  • Will you correct mistakes in my file?

    If requested, we can correct most, but not all, files ($10-$60 depending on length of time and complexity).  Artwork fees will vary based on the file format, change needed, and time spent. You can find more details on our graphic design page. We also require that the customer approves the file changes before printing

    We try our best to alert you when a file is incorrect, but Bravo Printing does not take responsibility for any customer-provided artwork

  • What happens if my file is incorrect on formatting?

    The file will be delayed until you do one of the following:

    1. Resend a corrected file that meets our file requirements

    2. Request our graphic designers to adjust it ($10-$60 depending on length of time and complexity)

    3. Approve the file to print as is

    We try our best to alert you when a file is incorrect, but Bravo Printing does not take responsibility for any customer-provided artwork

  • What is the maximum file size that I can upload?


  • How long does it take to upload my file?

    It depends on how big your file is and what your internet connection speed is. You'll be presented with a file upload progress bar that gives you feedback of the process from start to completion

  • What is a bleed?

    For any design to reach the edge of the page, the digital file provided must include a bleed. This means that the images, colors, or design must extend beyond the trim line, usually by at least 0.125” per side. Designs that require a bleed can sometimes add to the cost of printing because the printer must use a larger size of paper to accommodate the bleed

  • What is DPI??

    DPI stands for dots per inch.  It is the unit for resolution, or the level of detail of an image.  A higher dpi (more dots per inch) means a higher image resolution and sharper image quality but also larger file sizes.  Printed graphics need to be created at 300 DPI in order to maintain the high quality of the image.  Images on the web are often done at a low resolution of 72 dpi which is ideal for screen but not for print

  • What resolution should my graphics file be?

    Your file should be at least 300 dpi.

  • What color mode do I have to use?

    To get the best results on full color jobs, please convert all of your colors to CMYK color mode. To get the best results on one-color or black and white jobs, please provide your artwork in grayscale color mode

  • What is the difference between CMYK and RGB?

    CMYK (cyan, magenta, yellow, and black) are the standard inks used in full-color (4-color) printing while RGB (red, green, and blue) are lights used to project color on a screen.  RGB colors tend to appear a lot brighter on screen than CMYK but will usually print duller as if it was washed out.  Any full-color artwork provided in RGB and Pantone colors will convert to CMYK and may produce different color outcomes

  • How do I convert my files to CMYK (in Adobe InDesign/Illustrator/Photoshop, Corel Draw, Quark Express, Microsoft Programs)?

    To get the color codes conversions from RGB to CMYK, you can go here:


    Adobe Indesign

    1. Click “Window” (on top menu) > “Swatches” (under Window menu), and a box will pop up with a tab labeled “Swatches and Window.”

    2. Double click each color in the Swatches box and change the Color Mode drop-down menu to “CMYK” and the Color Type drop-down menu to “Process.”  Make sure all colors in the document have numbers corresponding to C, M, Y, and K.

    3. If there are any colors that are not CMYK, you can double click the color and click top right arrow in the palette and click “CMYK.”

    Adobe Illustrator CS4

    1.Click “File” (top menu bar) > “Document Color Mode”  > "CMYK Color"

    Adobe Photoshop all versions

    For a new document

    1.Click “File” (top menu bar) > “New.”

    2.Under Color Mode: “CMYK.”

    3.Click “Save.”

    For existing files:

    1.On the menu bar, click “Image” > “Mode.”

    2.Click “CMYK.”

    3.Click “Save.”

    Corel Draw X5

    1.Click “Tools” on the menu bar.

    2.Click “Color Management” > “Document Settings” button

    3.Under Primary Color Mode drop-down menu, click “CMYK.”

    Quark Xpress

    1. Click “Edit” > “Edit Colors.”

    3. Click “Show Colors in Use.”

    4. Click “Highlight Color.”

    5. Click “Edit.”

    6. Change model to “CMYK,” and deselect “Spot color.”

    Microsoft programs:

    Not possible.  Microsoft programs are not sophisticated graphic design software, so you cannot convert the colors to CMYK.

  • How well will my job match what I see on my monitor?

    Colors on screen usually look different from colors in print. Printing companies can never guarantee 100% color accuracy between the screen and the printer, but converting the colors on the file to CMYK and calibrating the colors on your monitor to print will make the colors look as close as possible to what you see on screen

  • Can you match a sample I print out on my own printer, or a previously printed sample?

    Because of the inconsistencies inherent in the printing process, no printing company can guarantee color match.  However, because of our devotion to you, we will make an effort to find a “respectable color” (printing industries’ standard) that is close as possible to your provided colors.  To do this, we need a printed sample sent to us by mail or brought into the store.  For best results, please provide all full-color files in CMYK and all one-color or black and white artwork in grayscale color mode

  • What file formats do you take?

    We accept the following file formats:  .PDF, .PSD, .JPG, AI, .EPS, .CDR, .TIF.  We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turnaround time

  • How do I export or convert my file to PDF from Microsoft Word/Publisher/Excel?

    Microsoft has a plug-in that works for the Microsoft Office 2007 programs called PDF Maker

    1. Click this link from Microsoft.com:  http://www.microsoft.com/downloads/details.aspx?FamilyID=4d951911-3e7e-4ae6-b059-a2e79ed87041&displaylang=en

    2. Click the button labeled “Download.”  It will automatically install it for MS Word, Publisher and Excel

    3.Once installed, the plug-in will add a new button on the right of your menu called ACROBAT. Or just click File > Save As > Adobe PDF.

  • How do I outline/embed/flatten my fonts (in Adobe InDesign/Illustrator/Photoshop, Corel Draw, Microsoft Programs)?

    Adobe InDesign

    1.Select all text (Ctrl + A for PCs) (Cmd + A for Mac).

    2.Click “Type” (on top menu) > “Create Outlines.”

    3.Repeat steps for each page.

    Adobe Illustrator

    1.Select all text (Ctrl + A for PCs) (Cmd + A for Mac).

    2.Click “Object” (top menu) > “Flatten Transparency.”

    3.Check box to “convert all text to outlines.”

    4.Check box to “Convert all strokes to outlines.”

    5.Uncheck  “Preserve Alpha Transparency.”

    6.Uncheck “Preserve overprints and source color.”

    7.Click the “OK button.”

    Adobe Photoshop

    1. Click “Layer” (on top menu) > “Flatten Image.”

    Corel Draw

    1.Ungroup all text (Ctrl + U for PCs) (Cmd + U for Mac).

    2.Select all text (Ctrl + A for PCs) (Cmd + A for Mac) or click each text piece.

    3.Convert the selected pieces to Curves (Ctrl + Q for PCs) (Cmd + Q for Mac).

    4.Repeat steps for each page.

    Microsoft Programs

    There is no way to outline the fonts in any Microsoft program because they are not sophisticated graphic design programs

  • What is the difference between bitmap images and vector images?

    Bitmap images (a.k.a. raster images) are made up of pixels (colored dots) in a grid.  If you resize them, it will affect the image quality.  Usually if you make the image bigger, it will decrease the image quality whereas when you make the image smaller, it will make the image quality better.  Examples of bitmap images include scanned images and digital photos.

    Vector images are objects made up of lines and shapes.  Unlike bitmap images, scaling vector images does not affect the quality.  Although they are a smaller file size than bitmap images, they are not able to realistically represent photos as well as bitmap images.  Examples of vector objects are fonts.

  • Shipping

  • What shipping methods does Bravo Printing offer?

    We offer UPS Ground, UPS Second Day Air, and UPS Next Day Air. We also allow pick-up at our store location for zero shipping and handling fees.

  • Do I have to have my item(s) shipped? Can I pick up?

    Besides having the item(s) shipped, we also provide the option of picking up at our store location during store open hours:

    2730 N. Bristol St, Santa Ana, CA 92706

  • Can I change the shipping address?

    No changes or refunds on shipping charges will be allowed on any job once it has been shipped. If the order has not been shipped, there is a $10 fee for any changes in the shipping address on top of any additional fees to ship to a farther or closer location

  • Can I change the shipping method?

    No changes or refunds on shipping charges will be allowed on any job once it has been shipped. If the order has not been completed or shipped, we can make the change for you

  • What if I gave a wrong shipping address?

    If a package is delivered to a wrong address due to an error made by the customer, then the customer must pay for shipping and handling again for a new order (and possibly also the printing if UPS doesn't have it anymore).  If the customer submitted the correct shipping address and SelectGP sent it to the wrong address, Bravoprinting.com will reship the package with corrected address as a courtesy. Bravoprinting.com ships jobs via UPS, and our responsibility is limited to printing and preparing your order for UPS delivery. Once a package is shipped, Bravoprinting.com is not responsible for any delayed, damaged, or lost orders during the shipping process.

  • How much is shipping and handling?

    Shipping and handling varies by product weight, number of boxes, and shipping address (relative to our store location in  2730 N. Bristol St, Santa Ana, CA 92706).  To find out the shipping and handling for your product(s):

    1. Choose the print product you were interested in ordering, and choose the quantity on the instant price calculator of the product page.

    2. Towards the bottom of the instant price calculator, there is a box titled "Estimated Shipping." You can type in your zip code or postal code and click "Get Rates."

    3. The shipping costs for the selected quantity of the selected print product will show. This is just an estimated shipping. You pick your actual shipping method for the print products in the Shopping Cart page. If you want to see a shipping for another quantity, repeat Steps 1-2.

  • Do you ever ship jobs early?

    Yes, we can ship jobs early, but you should expect and prepare for the product to be shipped within the standard time (any day within that range of time up until the last day) unless you paid for a rush charge and/or rush shipping

  • Reprints & Refunds

  • Can I cancel my order?

    All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once SelectGP.com starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund of 15% of the total order (minimum of $15) for any job cancellation. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.  Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation not allowed) and there will be NO REFUND

  • What if I never got my order?

    Bravoprinting.com ships jobs via UPS, and our responsibility is limited to printing and preparing your order for UPS delivery. Once a package is shipped, Bravoprinting.com is not responsible for any delayed, damaged, or lost orders during the shipping process. Arrival dates are only estimates because they can be subject to unforeseen delays in transit. Customers may feel free to upgrade the shipping method before we ship at their own expense, but we will not upgrade the shipping method to accommodate a missed estimated ship date. Shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS

  • If there was a mistake, can I get it reprinted?

    It depends on what the mistake is. If there was a mistake on the order and we accept it as our responsibility, you will be asked to return the entire job, and we can reprint the job at no extra cost to you. To be fair to you, we make every effort to correct mistakes that are our responsibility, so you can receive a product that you are satisfied with. However, we will not reprint materials for any errors approved by the customer including but not limited to layout, numbers, spelling, grammar, punctuation, spacing, bleed, resolution, graphics, size, and orientation/alignment.  We also do not reprint for errors in customer-provided artwork